Services
Business Telephone Systems
Our Site Or Yours?
Telephone Systems work in two predominant ways:
They are either hosted on your site, PBX, or hosted on ours, Hosted.
Both types of system offer a versatile range of features that can make your business A LOT more efficient. Please check out below to see how these services can benefit your business!
Both our PBX and Hosted Telephone Systems offer the below services
Call Recording
Ask anyone who has had call recording and they’ll probably say there’s no looking back! There are so many ways that call recording can boost both customer and staff satisfaction including:
- Identify Problem Areas
- Staff Training
- Overcome potential disputes
- Quality Assurance
- Regulation Compliance
How it works?
Our call recording services give you the option when and where you want to record your calls, wether it’s permanently or just occasionally the flexibility if there for you!
Call Reporting
Data Collection & Analysis
When it comes to finding out how your company is performing, call reporting is an essential component to any business looking to maximise productivity. WM Solutions call reporting software contains a plethora of information designed to give you the information that’s most important to you, all visible from your PC, mobile or laptop.
Here are just some of the features:
- Real-time call reporting and analytics
- Wallboard
- Cradle-to-grave call visibility
- Abandoned call recovery
- Scheduled reporting by email
- Supervisor call control
- Group and extension reporting
Computer Telephone Integration (CTI)
Making Your Life Easier
Imagine the flexibility to make calls and communicate seamlessly between your handset and PC. Well, look no further as CTI is here!
How CTI Improves Your Efficiency
- Click to Dial
- Automated Call Logging
- Instant Chat Communication
- CRM Integration
- Call History - Including calls made, received, missed
- Pop Up Notifications
Marketing On Hold (MOH)
A Golden Opportunity for Business
In an astonishing study it was found that more than 70% of business calls are placed on hold and 60% of the callers placed on hold hang up.
Let’s turn this challenge into an opportunity! Recent studies have discovered that an on hold message will reduce abandonment of calls by as much as 90%!
According to Telemarketing Magazine – 1 in 5 respondents make a purchase or a decision based on information they heard. So what better way to advertise your services than when your customers or potential customers are on the line to you!
With thousands of actors and music options to choose from WM Solutions offer professional, easy to use, marketing on hold services that take your advertising to the next level.
Click here to listen to the thousands of music and professional voice artists combinations we have available!
How MOH can help your business thrive.
- Create A Professional Company Image
- Increase Profitability
- Improve Customer Experience
- Reduce Hang Up Rate
- Promote Your Services & Products
- Provide Important Company Information
- Improve Client retention
Free Estimation
Request A Quote
It’s always good to shop around and find out what the competitive telecommunications market has to offer.
Our exceptional service is matched only by our value for money products and services. Please complete the short form below to get a quote.